Wish I could give negative stars!! The WORST experience ever! Our flight got cancelled as we were waiting in line to check in, and they didn't give us any information. They left us standing in line for 3 hours!!! The police had to be called in because everyone was loosing their minds. The Spirit employee actually left the counter and walked right by us without saying a word, leaving the counter unattended for 20 minutes. This airline cost us more money than if we used a real airline in the first place.