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  • Quite frankly, I am surprised there are so many five star ratings espousing such excellent service, and friendly staff members. Unfortunately, this was NOT my experience. I received a referral from a friend who has dealt with company numerous times, and stated they are fair, and do good work, so naturally, I felt hopeful, and looked forward in dealing with this company. I called, and spoke to 'Matt', who seemed pleasant enough, and explained what was going on with my garage door. I further reiterated I was on a serious time crunch, and if he could have someone come out, assess the problem, and to have the work completed within a day, or so. He told me 'yes' within a small window frame, and I thought it was all good, how lucky for me, and told him how appreciative I was. The BOTTOM LINE: I called back numerous times to confirm the appt. time, payment arrangements, other salient questions, ( one of the questions he stated he would ask his manager/owner, and he would call me back), BUT he NEVER called me back. On my last attempt, Matt answered, and said he was driving, and will be getting off the freeway, and will call me back in 5 minutes. That never happened. No more actual contact. The tech NEVER even bothered to show up. The next morning as I was awaiting my flight out of Sky Harbor, I called one more time, and the answering MSG came back on, and I left a scathing MSG about how inappropriate he/the company was in NOT following through with prospective client's (my) requests and phone calls, AND to not bother calling, or coming out to the house if they are going to do business in this manner. I was able to get another company to fix my problems with my garage door.
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