I ended up going back and have since begun frequenting this place somewhat regularly.
The service is now excellent and their luxe pedicure and manicure is the "luxe" experience I was hoping to experience. The place is beautiful and clean and they serve coffee and water (sometimes even cucumber water which I love)
My only gripe is that the luxe manicure, while it's fantastic for the most part with the yummy smelling pomegranate or pear scrub at the end- I do wish they included a hand/arm massage.
But overall, I'm a fan, yay!