Been to this location quite a few times, the atmosphere is almost always the same found at any of the BWW we've been to. This was the second or third time I've called in an order to pick up. When they tell you 10-15 min I need to learn that means 25-35 min. It takes me about 15 min to get BWW from my house, I leave as soon as I complete the ordering process and always have to wait once I'm there. This night I waited another 15 min after arriving, no BIG deal but aggravating. They always ask if you would like some water, which is nice; but what I really want is my food. It also seems like they could be staffed in the wrong areas; there were 2 maybe 3 people working the front to pay/place your order and 1-2 working the front to seat others. Maybe one more in the kitchen??