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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • So today I went through the drive thru and ordered a meal for my family. My mom who has Celiac so I make sure I make sure they understand her allergy and that everything needs bag separately. I told the guy who placed the order my first part of the order is a gluten allergy then the rest of the order is not he confirmed it. So he repeated the order and everything sounded correct I pay and grab my food and drive home 15 mins away. I go to eat my chicken BBQ sandwich and there is no bun they made the entire order gluten free. I call the restaurant while headed back and explain the situation and ask that they remake my entire meal because at this point I'm not eating a hour old fries by the time I get back home they First Lady explained that she's not replacing the fries and I asked if she was the manager she said umm I do the fundraising and something else I then asked again so are you a manager or not it took her awhile for her to state she was a manager but then put me on hold with out asking to place me on hold then someone else picks up the phone and asks how they can help me Jackie was the 2nd managers name so before I can explain the story she tells me they shouldn't replace my sandwich because I confirmed the order again at no time did they say sandwich without a bun when confirming and then tells me she won't replace my fries I then ask if their is a DM and she stated no just corporate so I asked again why wouldn't they replace my meal since they messed it up her response was it's not our fault you didn't pay attention (again never stated they were making entire order gluten free especially when I explained that only a portion was) then she said oh well you could've eaten your fries (um no I eat my meal as a meal so no I can't and why are you dictating what or how I'm gonna eat my food) so I asked for the corporate number again she couldn't hear me and thought I hung up as I heard her talking about me saying oh she asked for the number and hung up on me heard her dial my number again then she tried to say I hung up and she called me back when clearly I didn't hang up asked for a refund of my entire meal because at this point I was done with her rudeness and she stated go ahead and call corporate we don't give refunds. I told her how horrible her customer service was and she stated that's funny your the only one who thinks so when clearly based off the comments the mangers are rude. Waiting on the store to contact me per corporate and it better not be either one of the ones I spoke with. Very poor service.
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