| rev:text
| - Got our back glass in van fixed back in Oct, 2014 (only 6 month ago). Now April, the van is parked, and our neighbors come knocking and tell us, your glass just shattered. Nobody around. Mind you, these are trustworthy people, and in a good neighborhood (police station 1 min away). Oh well, that sucks, but luckily Safelite have a warranty and guarantee. Call them and explain it. First thing we get told, and in a rude manner; "That never happens. It have to be an impact". But anyway, they will send a tech out to look at it and replace the glass (on our bill, if he see it's from an impact). Oh, well. We do need it fix, right, so yes. Waiting 6 days, driving the van out with garbage bags as glass (did make it look decent). Tech come, and as expected, he can't see it would have happened from anything else than an impact. No S.H.I.T., Sherlock. There is no glass. Except maybe the indication from leftover glass on the ground, that this van was parked. Than he proceed, yeah, he wish he would see rust or the door crooked, than he could see it was not from an impact, but there is no problems with the van. Again, no s.h.i.t, Sherlock, but we also know that the warranty is not covering anything, if there are rust, or something else with the van itself, so even if you had seen rust or something, it still wouldn't have been warrantied. But never mind all that. We can't keep driving without a back window, so I tell him, fix it and we will pay for it right there. He get the glass out, and than, he look at me and tell me "Sir, they have cancelled the invoice, so I can't fix it now". He tried to call the office, but they are closed as he was late (still have to add, the tech, was friendly and I'm aware it's not his fault) at this appointment.
Now, mind you, the appointment was 12p-5p, so I had to take off work to be there. And he first arrived 5p.
So first,
- Warranty is (sorry of choice words) S.H.I.T. It will never cover any thing. They can always excuse it with "It must have been an impact, so no luck, sir". How is anyone going to be able to prove different....EVER. Nice having big banners saying, Life time warranty. (Please add) except you can never prove it was not your own fault. So BOHOO you.
- Giving us a time span for an appointment so huge, so you will have to take off work, and than come out, and not be able to do it, because of a screw-up from the office. So unprofessional.
- Your phone customer service, need to learn some etiquette, and not stop out with assuming and letting the customer know "We believe you are lying"
WHAT A BUNCH OF UNPROFESSIONAL CROOKS.
Support your local mechanics and car repair places. They at least have to care about the customer service and feedback. Safe Lite does not care about you or repeat customers. Never again, am I going to be cheated by them.
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