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  • I've reviewed this place 5 stars before because I've had some great experiences - I miss Kim! She was my favorite nail tech. Today I went to get my standard gel manicure (I've been getting them every ten days or so the same way every time)... it was a little later than I usually go in - like 11am or so. They had a long wait and not enough nail techs - I understand, that's not a problem to me, I sat and read magazines and they even called people in. My gel manicure was done by a lady named "Mum". I hear stellar reviews of this woman but I don't know if it was an off day for her or what. She rushed in, immediately started drilling off my old nails (I felt it burn several times, she wasn't careful), she even accidentally drilled down some of the length on one of my nails - I've intentionally been growing them out. Then she started the cuticle and other stuff - rushed through that and got right to polishing, after asking me three times what color/style of manicure I wanted, when I'd already said "exactly like what you're taking off - the same thing." Anyway, it came out messy. I had her fix a few details but I didn't want to complain too much - I didn't want her to touch them any longer, to be honest. The gel polish is uneven, thick glops here and there, I'm really not satisfied - but as I said, I wasn't gonna let her touch 'em any longer. In the future, I won't go to her if it's busy. Nope. In fact, I'd say avoid this place if its busy. When they have enough techs and not too many customers - I love this place. But this experience was by far the worst manicure I've had. I hope it was just an off day for her - she was sweet the whole time, but I know she'd been rushed in.
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