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  • I'll start off by saying that I've been to Allen's on several occasions and I've had some tasty food coupled with good service. But this time was not the same. I went there with a friend last night to enjoy their lovely patio for a cold drink on a hot night. It was very busy when we arrived around 9:45 and I asked the hostess (older woman) if there was room on the patio, she replied that there was and walked us out to a table that was sandwiched between two other full tables. As she was placing the menus down we were sure to ask "We're just here for a drink, is that ok?" We wanted to sure it was ok to just have a drink on the patio without ordering food. Her response was "Well you're here now" which we both took as a snarky response with the tone she used. None the less we decided to stay. My friend excused herself to go to the ladies room and I read the menu. When my friend came back she said, let's move over there where there is little more space. The waiter came by just as were moving and politely moved the menus over along with us. We had not yet ordered. We sat down and reviewed the menu and the hostess sat two gentlemen next to us at a table for four (no one else joined them). When she was done she came around to our table leaned in and said "next time, before you move ask for permission." My friend just nodded and said thank you. The hostess then repeated herself and my friend nodded again and said "thank you." I give my friend credit for keeping her cool; I wanted to walk out for being spoken to so rudely, not once but twice! Keep in mind that I'm aware that customers are sometimes seated based on staff or areas that are closed, but as far as I could see none of this applied. We also moved to table for 2 making sure not to take up a spot for a larger party..... AND we had not ordered anything yet. BTW - the waiter that eventually served us was very prompt and courteous. A hostess should be your first impression when you arrive at any restaurant or business and should not speak rudely to customers in a tone that implies you are a small child who has acted out of line. Allen's has been around for a long time and has a good reputation but if they want to maintain that standing, perhaps they need to rethink placing this person on their front line. If she is one of the owners or part of the family that owns this establishment then she needs to work in area that doesn't require her to interact with the customers. Needless to say, I won't be going back.
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