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  • Staying at a hotel for 5 nights. First night called and ordered a personal deep dish pizza . When I got my order delivered to my room, my pizza was a normal flat pizza. When calling to complain, I was told that the order taker told me that they didn't have deep dish pizza. Not true. Had they told me, I would not have ordered. They chose to believe their employee and not the customer. Trust me, when I want something and can't get it, I would cancel the order/or not order. It is not about the money, it is about the customer service. I am in the hospitality/food & beverage industry industry. I would never try to screw a business. I will call my credit card company about this issue. Their customer service regarding this was not right. They also lost out on another 4 days of business. And, not to mention my thinking on their way of doing business. I believe they handled everything wrong. They have to take issues on a case by case business, and I don't think they did this on this issue. Will not order from them again while I am I'm Phoenix. Might not ever hurt their business, but I feel better about venting.
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