This place suffers from having a great location. With its location, where it caters to busy students, professors, and business people seeking to meet colleagues, it gets away with...
1. Having a very confusing system where you don't always know if you are allowed to order at your table or must order at the bar. In fact, getting a seat is sometimes an ordeal in itself.
2. Having a chaotic customer service process for ordering at the counter. You don't know where to wait and are treated with indifference.
3. Offering a decent product, yet without value. Prices do not match portion sizes.
4. Having average-at-best service at the tables.