I have been wanting to try this place for awhile and today was my opportunity. I really wanted a yummy protein shake . I saw pictures on the door for the protein shakes so I was happy to give them a try. I walked in and was immediately pleased yet a bit overwhelmed by the menu on the wall. I read and looked and tried very hard to find the list of protein shakes , they were not on that menu on the wall.I had to yell out to the girl behind the counter. She seemed not at all pleased that I was there and didn't know what to do. She was just unfriendly and looked miserable at her job. I was at the S. Durango location at approximately 1:30 pm. I asked her if they had protein shakes and she said yes they are on the menu then she turned away. I said hey I'm sorry , this is my first time. I read the large menu again and still could not find the shakes. A customer then showed me the printed laminate menu which did have the shakes listed. Ok, so I chose the Hawaiian. I then had to ask the girl , do you accept cash or do I have to swipe my card on the iPad . She said they accepted cash and then I ask, So do I just order here on the iPad , she again seemed like I was a terrible interruption to her day. I tried to press the screen on the iPad to order but could not seem to figure it out. Nothing came up , the screen did nt provide a menu. I tried and tried and the other people just stared at me . I was so uncomfortable and felt so awkward because I had no direction of how to even order a protein shake and I couldn't even get a human to help me. So ridiculous that employees are standing 2 feet in front of you and can't help. Honestly , I said it was my first time in , well I guess it's my last time too. It would be helpful to be kind to new customers and try to assist if they look like they might be struggling to figure out your system. Great way to alienate people. Great concept , would ave loved to try more of your foods and other items .