Well, I agree...never again with Hertz at CLT airport. 20 min wait for shuttle followed by huge lines and 2 clerks at off site location. Then we went out to find a car with dents and scratches and no one wanting to document the damage. Guy walking around cars said person at gate would do it as we left and then "...ita" at the gate nastily told us that was not her job. Her comment was to document it myself and then she would date stamp it. SO I wound up walking around and writing down all the damage and photographing the car while everyone trying to leave waited. There was NO way I was going to leave without documentation that I wasn't the one that made all the damage. I'm sure they would have become very efficient then! I was Totally disappointed in Hertz. I thought they were better than this experience illustrated!