| rev:text
| - BUYER BEWARE
This is, BY FAR, the worst and most DISHONEST company to do business with. Everyone from the receptionist (Kiara), to the technicians (Alex), to the owner (Shon)are the most MANIPULATIVE and DECEITFUL people I have ever had to do business with. PROSERV should absolutely be ASHAMED and EMBARRASSED.
Allow me to elaborate. I recently purchased a home where the newly installed air-conditioning unit experienced a leak that significantly damaged my home and ceilings. Naturally the home warranty company concluded that the problem was a result of faulty installation and provided me with the information of the company that installed the unit. I was told that the unit was 6 months new and that both the unit and the installation would be guaranteed under a 12-month warranty from both manufacturer and installer.
I spoke with PROSERV and they sent out a technician (Alex) who MANIPULATED me into thinking that he was my best friend and would effectively fix the problems. Upon his first visit, he told me that the problem was fixed.
One week later, the problem naturally perpetuated and began to occur again. Water was leaking out of my coil in the attic, and dripping down from a light can in my ceiling in my master bedroom.
I called PROSERV again and was once again greeted with Alex at my home. Alex hopped up in my attic, and claimed that my unit needed more Freon and that he would be back the next day to fix the issue.
When he returned and concluded that Freon was leaking from more locations than he had initially thought, he let me know that a new coil would need to be installed. He also let me know that "PROSERV would be in touch."
Well after not hearing from them for 2 days, I called and spoke with the receptionist (Kiara). Kiara alerted me that they could fit me in 2 days from my call (4 days later total now).
When PROSERV finally arrived, I was forced to deal with Alex once again. Alex assured me BOTH via TEXT and CALL that a new coil was needed and that following that final day at my house, he had properly replaced the coil and that I would have no more problems.
Fast forward two weeks, the problem returns with FORCE. The drip from my light fixture has now turned into a full force SHOWER from my ceiling and door frames. My bedroom carpet was ruined, my bedroom door-frame swelling to the point it will not close, and my 60-inch HD TV fell off my master bedroom wall due to moisture in my walls that had dislodged my TV mount.
I was DISTRAUGHT.
When I called PROSERV and spoke with Kiara, I was told that a new coil would be needed and that they could install right away.
WOAH WOAH WOAH.
A new coil I said? Alex has both told me to my face, and via text that he had installed a new coil.
I was LIED to.
PROSERV told me that they had completed the task and that there would be no more problems. A new coil was supposedly the answer to my issue, but when they never put it in, major leaking and damage continued on and now had finally SEVERELY DAMAGED my new home.
When I explained my dilemma to Kiara and asked to speak to the owner (Shon), I was told that the owner would not be available to speak with me. I demanded a different technician to ACTUALLY replace the coil, and when he showed up with a piece of equipment the size of a mini fridge and was forced to BLOW OUT and DAMAGE my attic access, I knew that Alex and PROSERV had lied to me weeks earlier.
After another 4 hours of my time, I asked the new AC techs if they planned on replacing the dry wall and fixing the attic. Of course, they said NO and that it was my responsibility.
When I tried to speak with the owner, I was essentially told to F-OFF.
When I told Kiara that I would be speaking with an attorney about receiving compensation for the damage to my home, and that I had evidence of LIES and DECEIT on text messages; I was told that I could then expect a bill from PROSERV.
A BILL? FOR WHAT?
Well, Kiara let me know that "PROSERV was doing me a favor in replacing my coil," and that if I was going to cause a problem then they were going to charge me for work that had been initially covered under warranty.
(Apparently the warranty became null and void with the hassle it became).
Without any options, I kept to myself, but wrote a complaint on YELP 45 days ago.
Well, it worked.
The owner did not take to kindly to my review and 1-STAR and decided to call me up and berate me over the phone. He threatened me personally, told me that he was going to send me a bill, sue me if I didn't pay, and that PROSERV makes him so rich that he could "BLEED ME OUT" in small claims court.
After hanging up on me, he would eventually call me back and try to allow cooler heads to prevail.
We would end up striking a deal that he would reimburse me for my damages to my home under the condition that I take down my review.
I took down my review before ever being compensated, and haven't heard from Shon since.
USE THEM AND RISK HARM TO YOUR HOME
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