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  • This is a shady company and i'm very upset with my dealing with them. In April, they were referred to me by my home warranty insurance - they called and set an appointment window of 4 hours. I took time off work to be home. They never showed up. I called the office and they rescheduled and told me that when they showed up they would waive the $55 fee. The technician came and told me he couldn't replicate the issue i was having and they are not allowed to work on things if they can't see the problem off the bat. He looked at his work order and saw that the fee was supposed to be waived, he then wrote that on the work order and went along his way. Now I got a bill for the 55 from the insurance company. I called Avalon - the woman in the office (who is the one who tole me she'd waive the fee) says the technician is not allowed to waive fees (he was going off of his notes) and flatly denies having ok'd the waiver. Now the insurance company says they can't waive it either. So basically, I lost a day of work, didn't get my appliance fixed (4th visit scheduled for Saturday), and was lied to by Avalon Appliance. This is far more about the "point" than the fee. I would not use this company EVER.
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