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  • I usually like Ulta but my experience at this particular location was just ok. I saw their ad for a buy 2 get 1 free offer so I decided to stock up. They had the product on an end cap and in the aisle and both areas had the big promo sign. When I went to check out it didn't ring up as the promo price and I explained to the cashier. We went to look at the sign together and he told me "If you read the fine print you will see it does not include promotional items". I did not see the fine print and my item did have a sample attached to it. I apologized and said ok but then why do you have the promo items with the sign on an end cap and he walked away and left me standing there! A manager had to come and help me and checked me out and gave me the promo price because she agreed with what I was saying. She had to remove the sign. I couldn't believe that he walked away while I was still standing there asking. Kudos to the manager that helped me and corrected it by removing that sale sign but to the cashier....rude.
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