Very welcoming when walking in and asked my day went and if I was looking for something certain. Notified them that I was referred by mom who had a custom ring made for my father awhile back, and that he gifted a neckless to me for my 21st bday few years back but the locking mechanism was broken. Jenny O looked at the piece and instantly gave me a very very reasonable price and cannot wait to wear it thank you so much!!!!!!!