Typically I don't care too much about my dry cleaning "experience". Lets face it, it's not the most exciting aspect of ones life, HOWEVER when I find a place that has a person like Leslie, who knows ALL of her customers by name, has a wicked funny sense of humor and gets the job (which is mundane and not so fun) done, it would be really hard to get me to go somewhere else. The owners/bosses/individuals in charge should be aware of what a gem of an employee they have on their hands...it makes all of the difference.