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  • My retired, military father wanted to do something nice for my sister by getting her new running shoes. Foot locker offers a 20% discount with proof of military ID. Upon check out, there was a computer glitch indicating the discount would not process. My dad had his ID and presented it. The girl working the register told us it did not accept his discount therefore she wouldn't give it to him. She said there was nothing she would do and allowed us to walk out the store before even thinking to offer to speak to her manager. We left the store and my father fell very wronged by the situation so he went back and asked for the manager. He told us the same thing & that there was no way to override a discount and enter it so he could have 20% off. Now we all know the purpose of a manager, they have the capability of making those decisions. He tried giving us an 800 number to call at 9 o'clock on a Friday night to get it taken care of. After about 10 minutes of going back-and-forth over a 20% discount he finally caved and gave it to my dad. Yes we finally got what my dad wanted however the customer service that we had to go through just to get my sister a pair shoes when the manager could over it the whole time was very frustrating. I know this won't change peoples opinions about shopping at Footlocker but at least it will change their opinion about this one. I'm surprised that they acted this way at the store especially with Nellis Air Force Base located 20 minutes from Vegas and it's the home of the Thunderbirds.
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