I used to work in the building close to where this Marcello's is now located. I didn't mind the old (somewhat lame) place it was but was curious how a Marcello's would work here. So an old co-worker and I tried it out today.
The good: The food is great and there is a ton of variety including desserts. I opted for the buffet (meatballs, butter chicken and greek salad to name a few were great) while my friend had a grilled veggie sandwich and a drink. The total for both of our lunches was a normal $18. The staff, many carried over from the "old lame place" are still there and friendly as always
The bad: CHAOS. There is no logical flow to the place so you have the buffet being pillaged from every which way. I overheard a lady say "OMG this place is stressing me out, it is too chaotic" as she literally stood back by the dessert cooler holding her head. Mix in people in line to pay and people in line for sandwiches and someone is going to get elbowed. Or worse. I think it's too narrow. Or it needs traffic controllers. But yeah, stressful.
The other thing is that there isn't seating yet. The owner told us it is coming soon - his table top order was wrong. Not his fault but it is a pain that you have to deal with the chaos then fight for a bench to sit and eat after. He said it should be remedied soon so I'll forgive that!