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http://www.openvoc.eu/poi#funnyReviews
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  • This place is very clean and the staff is super friendly. I feel like there are constantly new people working there so turnover seems prevalent. I would give five stars if they were more consistent with the steam towel /shampoo experience. I feel like I don't have high expectations here. Advice: keep up the good work in hiring friendly people. Hair cuts are usually good (great for the money). Steam towel /shampoo experience is usually just okay. Train and retrain the staff on the importance of executing the shampoo/steam towel experience and be sure to nail it every time. The people that work there must know I can get a quick cheap haircut anywhere. The reason I go to your place is because of the steam towel/shampoo (and also the reason I usually tip 50%). An A+ haircut but a C+ steam towel/shampoo experience is C+ experience at Sports Clips. Idea (maybe they already do this): hold a monthly contest for stylists that get people to do double, triple MVPs. I think there could be a trend in that those doing it best will stand out rewarding those stylists for their effort but also allowing management to identify weak performers (and then provide necessary training/coaching).
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