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  • Went there on a Sunday night (14th Feb) for a regular dinner service. I had heard a few good things about the food here and a few not so good things about the service but still decided to give it a try. A couple of my friends joined my wife and I for this visit. The visit started going down hill the moment we entered the restaurant. We were greeted by one of the waitresses who asked us to sit right beside a huge glass window on a very cold night. We respectfully asked if we could sit somewhere else since most of the r restaurant was empty (there may have been 3 other tables that were taken and at least 20 or so empty ones. We were very rudely reminded of the fact that this was a 'fine dining' restaurant and we didn't have a choice of where we could sit. We decided to comply with this 'rule' like unwilling teens in a classroom but to our amusement the table we were seated on hadn't even been cleaned properly. So much for it being a 'fine dining' restaurant. When we asked the same waitress to kindly clean the tables we got the look that sent a thousand daggers flying our way. She however cleaned up the table and we went to get the food from the buffet spread as that was the only option for the night ($15.99 +tax per person). I was pleasantly surprised by the food which turned out to be good. There was a stark disparity in the food and the service which was meted out to us. There was decent variety and I would like to mention the goat curry and the Indo Chinese noodles (Chow Mein) which were cooked perfectly. Our water was never filled up and the first time we asked for it the same waitress showed up after 10 minutes. Our plates were not cleared away as well even after waiting a few minutes and trying to flag her down. We would have understood had the restaurant been full and if she was the only one working. Also in case you are expecting the customer to tip you at a buffet, I think keeping the water full and the plates cleared would go a long way. There were 2-3 tables that were occupied at this point of time not including ours. The second time we tried to flag her down for some more water she walked down to the table and almost shouted at us that she wasn't waiting on our table anymore and we should ask another waitress for water. All this while she was hanging out at the billing counter. When we asked her if she could inform the other waitress that we need water she said she must have already heard us and might bring out the water. At that point we did get the feeling that if we hung around to drink that water although we were very thirsty we might actually be victims of one of the stories we had heard about waitresses spitting into the water etc. We decided to just leave and paid for our food upfront. We tried talking to the gentleman at the counter who looked like the manager but we didn't really get the feeling that he was too interested in listening to what we had to say. Maybe the restaurant is doing well and the owners are happy with their turnover. In my opinion when the customer is asked to spend above $17 on a buffet the least you could do is treat them with respect. I don't think I will be taking my business there again. Actually I would be almost afraid to go their again and ordering off the menu if the same waitress brings out my food.
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