How could I have been SO STUPID and not checked the prior reviews??!!
Basically my experience was a slightly different version of most of the other reviews. Horrible, rip-off, rude, scheming, manipulative, etc etc.
So - I'm not going to repeat. But, I do have a message for the owners.
Hey Mr/Ms Owner. You have 18 reviews (now 19 including mine) that are ONE STAR. And, this is because most of us wanted to give you ZERO stars but Yelp doesn't allow that.
I run a business also that gets Yelp reviews and I can tell you it would be VERY VERY VERY VERY hard to rack up 19 one star reviews in a row without REALLY TRYING hard to piss everyone off. In order to do this I think you'd probably have to hold a meeting before every staff shift and get everyone revved up to really make people mad. You'd have to be THAT intentional about it.
Or...you just don't care. Or worse (maybe...I don't know what could be worse than not caring)...maybe it's actually your business model and this really is how you've decided to run your business. In this case, a big FU to you. Life is difficult enough without businesses scheming to make it a little more miserable.
DO NOT RENT A CAR FROM PAYLESS - NO MATTER HOW CHEAP IT SEEMS - DO NOT RENT A CAR FROM PAYLESS - YOU WILL BE SORRY. TRUST THE REVIEWS AND STAY AWAY!!!!