I have used this place dozens of times and really surprised I haven't reviewed it yet. First off the place is open 24/7 and well lit at night. It is also always clean and has a large enough parking lot so that when you pull over to the side to dry your car you aren't worried about the mist from the bays getting blown onto your vehicle. I haven't met the owner formally, just once when the machine didn't recognize 2 quarters I put in for extended time and he apologized and gave me a 4 min extension no questions asked- thats customer service at its finest! The guy seems to always be there, rinsing out bays or picking up trash- lots of attention to detail. In fact if you don't believe me, take a look at his responses to some reviews. You will also notice the lower scores are from a long time ago.
As for the self serve bays (only thing I use), I have my car wash mapped out down to an art. The trick for me is to not add time once you're near the end but instead let the time run out completely and wait until the voice says "thank you" then get a full timed wash again. This gives me enough time for a rinse/soap/wipe/rinse/triple foam/rain-x/spot free rinse - in that order.
There were only 2 times that I had to untangle the triple foam hose for the foam to spray evenly but those were both busy days and not really a big deal. Either way I have friends that consistently drive across town to visit this location.
Awesome car wash!