I can see why people get upset with the VA the scheduling is such a headache, they screwed up my Grandpas appointment 4 times ! I forgive them but it's just unacceptable to mess up more than twice.
The Doctors & nurses are wonderful but out biggest complaint is the scheduling. Get this, a supervisor actually scheduled us on a holiday Monday the 15th to be exact which was Washington's Birthday and the VA was closed
No one takes responsibility for the screw ups either at least own up to the mistake and make it better the next time. It's always oh I don't know who scheduled you but it wasn't me blah blah blah
For 91years old his in good shape & loves the VA so we'll keep on coming and keep on hoping we have the correct date & time