Had loved going to this place for the longest time but had a really frustrating experience today. We called to make a pick up order and were put on hold for over 20 minutes. We decided to hang up and call again. Next five minutes the line was busy, no big deal. We finally get a hold of someone again and tell them we will be there at a specific time. They tell us they only have enough batter for one order of dessert. Another thing that would not be a big deal if everything else had gone right. We arrive and have to wait another 15 minutes for our food. Once we got home we found out we weren't given any sauce at all for our vegan fish and chips. It is such a shame that such amazing food is paired with such poor customer service.