We made reservations online, and it said they would call to confirm, but we ended up calling to make sure they had the reservation as they never called us. No one was there at the front to greet us, but someone quickly came as some bell rang when we entered the restaurant. The place was not busy for a Saturday night. The girl did not even get the name right even after I told her we had reservations at the specific time. We waited over 30 min and no one came over to explain the delay. Not sure why some say the decor was upscale. The food was good...especially the garlic naan. Was not overly impressed with service.