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  • Way to go TWC.... you're a monopoly and everyone hates you. I mean, seriously, look at all of your glowing Yelp reviews. After not having television of any kind in my home for 5 months... I broke down and ordered up some cable. (and now I can't be all smug and elitist and holier than though anymore and say things like "Well, I don't watch TV.") I just LOVE their appointment windows. 4pm-6pm was mine for yesterday. I got a call at 4:36 from TWC HQ letting me know that my technician would be arriving in "15 minutes". Yeah, uh huh. That "15 minutes" came and went. By 6:00pm nobody had showed. I called TWC HQ at 6:01 on the frickin' dot. They apologized profusely and said I was "the next appointment and that he would be there shortly." WTF does "shortly" mean to TWC? To me it means NOW or 2 seconds from NOW. So yeah.... cable dude didn't show up at my door until 8 frickin' pm-ish. 2 hours after "shortly". The dude was cool and efficient and worked quickly. I'm not faulting him so much. He doesn't make the appointments obviously. And I must have made quite an impression on him as well because he gave me his digits -- awww yeah (and yes, I'm serious). And another thing.... why is it that as SOON as you hang up with TWC HQ you get a phone survey call. I mean, really.... if you're in a salty mood about them not showing up on time do they REALLY think we're going to give them good marks on their stupid survey? Click.
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