Went in to get a box that I was not able to sign for for the 3 times it came to my house. It's a large facility but they have signs for customer parking, so was easy to find where to go. Went in at around 5ish and he said that they might have already shipped it back to the shipper, it was the last day that I could pick up box. He went to the back and found it! Overall good experience, better than I have EVER had with FedEx!