I ordered a cake for my son's birthday party specifically because the picture I saw of it in their cake catalog looked amazing. It was a three-tiered cake with half of a layer (or two) cut out to give the illusion of trees for a wild animal themed cake. I was quite impressed with the picture of the cake they previously did and ordered it. I was surprised when I went to pick up the cake to find it all one level and resembling the picture (which was nice but NOT what I ordered). I spoke with the manager and was very pleased with how she handled the situation. In all fairness, the cake tasted wonderful and the cake itself was nicely decorated--I would give another 1/2 star if I could. However, the disappointment in ordering a multi-dimensional cake and not getting one, without explanation, is why I am posting this review.