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  • I have been a long time customer of this biz. I went in Wednesday to drop a pair of pants off to be hemmed. After the fitting I asked if I could use the bathroom and they said yes. As I walked towards the back of the shop to the bathroom a small white dog jumped out from behind furniture and bit me on the leg. I don't expect to be bitten by a dog when I visit a biz. I was willing to overlook that, but things got worse. She said the pants would be available Fri. I explicitly asked what time and she said "anytime Friday". So I went in about noon and the pants were not ready. So I wasted 30-40 minutes travel time. When I returned the owner (Amy) was there and I told her that I was very unhappy about having to drive there twice to get my pants (not the first time this has happened). She really didn't seem to care at all about my inconvenience. To make my point I told her that I should get a discount to compensate me for my time and inconvenience and she offered a 10% discount (i.e. $1 on a $10 hem). I told her that was an insult and asked her what 30-40 minutes of her time was worth. When I mentioned the dog bite (she wasn't there on Wed) she acted as if she didn't believe me and could frankly care less. She asked if I called animal control. I said no, but I sure would now. Getting bitten by a dog and not having the pants ready when explicitly stated with virtually no customer empathy is just too much. I think any astute biz person would have apologized profusely and offered to give me the $10 hem for free. I would have been willing to go back if I had felt that she had had any customer empathy whatsoever. But evidently the $9 was more important to her than my continued biz and good will. Please excuse me while I call animal control.
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