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  • We own several properties and our insurance needs are..."complicated"... Our complicated insurance needs got more complicated when we bought a rental property in Las Vegas. Our California agent is not licensed in Nevada and we needed to find a Nevada agent. We needed insurance that would be covered under our California umbrella insurance too...so it's complicated. It's also Las Vegas and being a nightly rental...well stuff gets even more complicated. I looked at Yelp and jumped straight to the 1 star reviews and the hidden review sections. Definitely a lot of the hidden reviews here were a bit sketchy. I also spent a bunch time comparing some of the user profile pictures and pictures of the staff. I also did this with the other Vegas agents as well, and all of Vegas agents seemed to have similar questionable reviews. It's also possible that most reviews for insurance are going to look sketchy no matter what. It's a product you buy and might never use...so how much is there to really say in a review? Now for the rest of the story...[said with my worse Paul Harvey imitation] I will talk about Farmers in general. With our complicated world we have had to use our insurance. I have told Farmers employees during the process that they suck. I have needed my California agent to help with the process. I have also had Farmers deny stuff based on a set of rules you don't get to see in writing (even if you ask). If my insurance needs were simpler I wouldn't use Farmers. There is another company my wife and I have debated about switching to, but last time we got a quote it was going to cost a lot more. I will say that Farmers is way better than State Farm. Ultimately I decided to use Summer Rivlin's office and gave them a call. I worked with Mariah for the whole process. The HOA and the rental program kept requesting changes to the insurance. Mariah was great and made all of the changes quickly. Given the choice we'd totally fire our California agent and use Summer Rivlin's office for everything. Unfortunately they aren't licensed in California. We haven't needed to use our Farmers insurance in Nevada yet. I'll post an update if we use our coverage in Nevada.
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