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  • I want to start out by saying I LOVE the cheesecake factory. I would give the one in Anaheim, CA (in the Gardenwalk) 5 stars. With that said, I give this specific establishment 2 stars. The service is a hit or miss. Sometimes you will get a server that is right on point but most the time the servers are "ok." The food gets screwed up at this place on a regular basis. One of the mess ups out of many was burned French fries. At an establishment like this I expect high standards. First off the cook was a jerk for even putting it out there to be served. Second the waitress failed by bringing it to us after clearly seeing that it was burned. We had to tell her they were burned (it was obvious) and she didn't even apologize or seem sympathetic she just said ok i'll get you another one, in a quick fast tone. If you alter a dish, they will bring it to you wrong. And i'm not talking about an extreme alteration. I'm talking about asking for a different type of pasta vs. the one it comes with. If they mess up your dish it will come back more screwed up as if to punish you for having the audacity to correct the mistake. Take out is always a guarantee mess up and they always give you less food when you do take out vs. when you sit inside. I am speaking from 3 years of experience with this place. If you can, go to the one in Summerlin they are much better and more on target. its really sad that such an awesome establishment is screwed up and nothing is done to rectify it. I'm not going to list all the messed up incidents from this place because it will turn into a novel. Its a great food chain with wonderful food. There is something for everyone here and you will not be disappointed with the taste of your food, when made properly. I know a lot of flack is given to this place for the high fat and calorie content. I really don't think that people are looking at it from the proper perspective. You need to know they give you huge portions here. The fat and calorie content is based on the huge plate of food you receive. This place is giving you all this food with the intent of being able to have the consumer bring some home for later. You cant possible think that you are supposed to eat all that food in one sitting. The food you get on your plate is way more then what you would get on the appetizer plate. Appetizers are meant to serve 2-4 people and your entrĂ©e contains more food then that. So I will leave you with that food for thought ;). If you eat the proper portion its really not that bad in fat and calories. Have you ever seen the fat and calories in a marie calendars frozen meal at the grocery store?! Just think, the portion in a Marie Calendar's frozen meal is 1/3 to 1/4 less then what you would receive on your plate at The Cheesecake factory.
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