My review is not based on the quality of care that my pet received. The people were fine and the my dog is alive so I can't complain. My only complaint was the scare tactics they use and how without any doubt money comes before your pet. We all love our pet and they know it so they make us pay for it. Unfortunately our pets get sick at night sometimes and we are left with little options and these folks understand that and try and drain our wallets as much as possible. They ran a test on dog without consulting me and still charged me for it.