Just bought my 4th pair of shoes from this place. Excellent customer service. On your first visit, they film your feet while you walk/run on a treadmill in socks to analyze your feet and which type of shoes will be most comfortable for you. They give you roughly three choices and tie them the right way to support your foot and let you run around the building and choose which one you like best. Then, they put this on file so whenever I come in, they simply look up my phone number and grab my pair or order them if need be. The staff is extremely knowledgeable, definitely go here for the best comfort! My flat feet have never felt better.