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  • I have never had a more horrible experience with customer service. I booked online for shuttle service to and from the airport and paid for everything in advance, gratuity included. This is the first time I've used Super Shuttle per the recommendation of a friend. The experience getting to the airport was fine, even though the driver was 25 minutes early from the assigned time. Whatever, I just got through TSA earlier and at least the driver was perfectly friendly and professional. But the experience of the trip from the airport back to my office was horrible. First off the older lady manning the benches was quite rude. She actually yelled "no" to me as I walked towards a van that just arrived to ask if that's the van I'm going to be using. A simple and courteous explanation would have been sufficient, but she just had to treat me like I'm a two-year old or a dog. I previously showed her my confirmation number (from a screenshot on my iPad as Super Shuttle did not even email me the information) and I assumed everything was fine. I was getting dropped off to my office which was about a couple of miles away from the airport and I hadn't encountered any problems before then. So the lady gets me to a van and we're on my way to to my office. I get dropped off and the driver asks me for the fare. I'm like, "What? I already paid for everything online!" He explained that the lady didn't give him a confirmation number and apologized. He was polite at least and said he didn't want me to pay twice, but I was just so tired after a long flight that I just wanted him go away and for me to get my car from my office garage and get home. So I paid again, plus 30% gratuity as I hate tipping badly (and it honestly wasn't his fault). But you can bet that I will never use this service again and I will not be recommending Super Shuttle to family and friends!
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