| rev:text
| - Enterprise & Nicholas saved the day!!
WARNING!! DO NOT RENT FROM PAYLESS!! RENT FROM ENTERPRISE!!
Here's what happened to my husband and I.
I reserved my rental car through the Southwest Airlines webpage. I figured since it was through Southwest, it had to be a good deal and good customer service. Boy was I wrong!
Hubby and I got off the shuttle bus and walked up to the counter and were greeted by "Sergio".
He was friendly at first, but then it went sour quickly.
This guy stalled us for over a half an hour with some stupid sales pitch crap, THEN he tried to talk us into all sorts of "extras". During most of this time he is on the phone with someone discussing the car we're supposed to rent VS. what they actually have on the premises to rent. Finally, he hands me my bill/invoice and tries to get me to initial each and every added extra charge. I did not realize they were extra charges until after I initialed and then took a look at the actual total that was on the invoice that they were going to charge me. The final total came up to $248.96, plus they also tried to tack on an extra $250 "insurance coverage fee."
I pulled up my original invoice for $116.11 that I had already paid online via credit card and he bickered with me and said "Oh that is just an estimate. You have to pay this now instead. That estimate did not include our extra charges and fees." On my invoice, though, it clearly stated that it did. I pointed this out to him on the actual invoice and he just shrugged his shoulders at me and said "Well that's how it is and that is what we're charging you." One of these charges was an extra $40.00 for "spouse driver". When I asked him to take off this charge and to just let my husband be the sole driver, he said "We can't do that. You already paid for this reservation in your name with your credit card, so YOU have to be the primary driver with your husband as the secondary. And that is $40.00 extra."
I got VERY upset and told them that what they are doing is total crap, very unprofessional and unfair, and to shove it. There was no way in hell I was going to rent a car from them after that fiasco! Sergio just shrugged again, tore up my old invoice, and handed me a new invoice with bright yellow highlights circled around all the zeros on my invoice to show that zero charges were made. After this, he turned away and would not look me in the eye. Neither would any of the other reps. I felt like I had just been slapped in the face.
In the meantime, my husband (who was also very upset but did not get to witness the silent treatment) ran off to find us another rental car. I caught up with my husband and I told him what he missed after he ran off. He said he came over to Enterprise and it was WAY better than what we had just experienced at Payless. The guy and girl that helped us at Enterprise were such sweeties. They heard me grumbling and also heard from my husband what happened and said, "Don't worry, we'll take care of you. This happens ALL of the time with Payless, then people come over here with the same exact complaints." Our helper Nicholas took down some information, and within five minutes, Enterprise had us a NICER car without all those extra charges for $179.00, total, INCLUDING all taxes, fees, etc...AND they did NOT charge me extra for a second driver! Ten minutes later we were on the road.
I wish I would have read the online reviews that other people posted about Payless before I reserved a rental car from them because if I had, I would have NEVER even considered renting a car from them. If my review saves even one person from going through the anguish that I just went through, then I will be glad.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)