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| - TL;DR: Average Food and atmosphere, lacking in customer service
I work nearby and occasionally patronize this Panera, most often for breakfast.
Today I stopped in for lunch.
Food: The food is good. It is on par with Panera's usual output. There was nothing subpar or exceptional about it. I'm not going to go on at length about the taste/quality. If you've had Panera, you know what their food tastes like regardless of location. I chose the 'pick two' option and had a sierra turkey sandwich and french onion soup.
Atmosphere: Again, average Panera. The dining area was picked up and clean, and even the floors were pretty clean given this is Wisconsin in the winter. Panera in general has a comfy atmosphere, and this location is no exception.
Service: Here's where I deduct a star. The worker who took my order was very lacking in customer service. When I placed my order, she said to me 'French Baguette?'. Since I'm not a regular, I assumed she meant what type of bread I wanted for my sandwich (the menu states focaccia). When I said I'd like my sandwich on the focaccia, she seemed impatient and replied with 'yeah yeah, french baguette for a side?'. After providing my card for payment, there was no further interaction. no 'here's your receipt' or 'thank you'. In fact, before she even handed me my receipt she was asking the next customer if she could help them. (There was only 1 more customer in line, so not like there was a large line to attend to). What was really concerning is that her nametag said 'Associate Trainer'. Yikes!
The next issue with service occurred at the pick up counter. I had been handed a buzzer that would be enacted when my order was ready. I stood waiting near the pick up line for my order. While standing there, I was audience to a very interesting conversation by the food preppers behind the counter about how dirty the towels they were using are. Yikes!!! (It's a good think I know what goes on in most kitchens, or this would have turned my stomach. Still, this conversation shouldn't happen in earshot of customers!)
A paper bag was placed in the window and my buzzer went off. There was no indication of what was in the bag or whose order it was. Yes, I could have assumed it was mine, but how should I know if there isn't another person waiting for a to go order? I had to ask what the order was. Now, when I've stopped in a time or two for breakfast, the order contents are 'called out' so you know what the order is. But that didn't happen here.
Overall, the food is what I expected from previous experience. The service was, however, lacking from my previous experiences.
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