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  • 0 star, avoid this place at all cost! Long story short, arrived to the airport at 8:30pm, take the tram to another building since they are off airport, call them with a phone booth provided by the building, waited 10 minutes, shuttle showed up driver refused to take us in, I asked why?? Driver keep saying " are you economy?? No? No? Can't not!!" He left my family confused, call the office, press multiple extension# to finally get to talk to someone, waited another 25 minutes for the shuttle. Took approximately 10 minutes to get to their office, sit around for a while since there no one at the counter, a guy shows up at counter, give him all of ours reservations info. We initially booked a 7 seats car two months ahead, guy said no more 7 seats, offer us a sedan ( we are a 4 adults and 1 kid group). We refused to take it since we paid extra for the 7 seats plus we have a reservation, he then offered us a 5 passengers SUV but he needs to call to see if it's available?! To top it off he told us we don't need a 7 seats because we fit in a smaller car. What a joke! After we get the Suv we were told we need to pay $12/day for the insurance regardless of what we already paid online, we were too tired of all the bs and since it's already late, we went ahead and took the car and pay extra money for what they nagging for. For your own good, please avoid this company.
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