Good selection, decent prices, good employees, rude management.
Everybody knows total wine had a great selection. While they claim lowest prices they are typically more expensive than their direct competitor.
The employees are always asking if you need help which is much appreciated at a store like this.
Management on the other hand, at least the older man I spoke with (mostly bald one with light grey hair, slightly darker complexion), was completely rude to me. I was trying to order a premium craft beer keg for my kegerator and he wouldn't give me the time of day. He pretty much looked at me for my age and assumed I was jerking him around. He lost out on a decent sale and future regular business for stereotyping me.
I ended up at BevMo where I spent my 200 bucks buying it from them instead. Normally I go to Total Wine for everything, now I just go if I can't find it anywhere else.