I was referred by a close friend to see Gene Penna. I had a very specific request for vehicles and I was looking for 2 very different ones. Gene worked with Robert James, and Robert was very patient in allowing me to test drive both vehicles while going through intricate details on features that made both cars unique. We had to dealer trade the unit and Randy the Sales Manager was able to secure the specific unit I had wanted in record time. Only issue was on my end since I was traveling out of work. The guys mentioned it was no problem and even held the unit until I got back, a specific build that is rarely in stock in AZ (go figure I pick something special) . I took delivery on this unit this evening and I cannot explain fully just how wonderful I feel. Andrew Shahin finalized the paperwork and went over every feature of the vehicle inside and out. He was super thorough and never rushed even though I was literally the last customer there. Gene answered EVERY QUESTION, again for me, and even placed MY car front and center in the showroom for Andrew to do my delivery. That alone is the kind of personal touch and attention to detail that I sincerely appreciate especially when investing in a new car.
Raad Thomasian the finance manager was patient in explaining the process and terms and everything was fully explained in detail.
I felt an absolute sense of comfort from the minute I started shopping on July 4th and feel like telling everyone I know! This sales team is TOP NOTCH. Knowledgeable, friendly, patient and most of all presented me with all of the information and allowed me to pick the unit that would work for me.
I am ecstatic. I LOVE my new car and most of all, I am so appreciative for the entire team that I worked with that made this process so easy! Thank you guys for everything, for making this process so smooth and me feel like an amazing new Lexus family member.