I brought my mom's Shihtzu here the other day. He was very matted and generally too furry and too dirty. They cleaned him up really well. Fur that felt like an overused Brillo pad feels as smooth and soft as a Lamborghini owner's car washing mitt. My mom loves this dog so I needed a good job done and they surely delivered. They got all the mats out of his ears without shaving him and kept a great looking Shihtzu face that really showcases his monstrous overbite. Lastly I got there before he was done and could tell they were having a lot of trouble trimming his face. I actually saw them use four different groomers. When I picked him up they told me he was a great dog that was just misunderstood. I figured they would tell me to never bring him back. Overall a first rate experience!!