I purchased a groupon because I wanted to treat myself to a spa treatment after battling two different cancer treatments. I was frustrated when after I purchased the groupon I had to wait over a month to schedule an appointment. It was so far ahead I just honestly forgot. I sent an email apologizing and asked what my options were. I received an email back saying Gigi would call me in two days. I received a call back basically saying so sad too bad. I am still in disbelief and will battle for a refund through other means just on the principle of the matter. I only entered one star because it would not post my review without it. Unbelievable.