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| - 4 of us came into buffalo wild wings for drinks and wings. We love BWW and thought we would try this location as we were in the area.I just want to make it known that we are all servers and probably the easiest guest to please.We wanted to sit in the bar area and the first impression we got of the staff was so awkward. The "manager" said we didn't even look 18 jokingly. We're 28? We're short? OK whatever. We ordered 4 beers and it took kind of a long time for how slow the place was. Like 10 min. Ok No biggie. We never got any waters refilled the whole time there but thats ok. When we ordered the 24 piece wing basket the wings came out and looked different than they usually do compared to the other locations we go to. We eat 1 and they're cold. They're kind of dry and the others are over seasoned and salty as well. We tried one wing from each flavor in the basket thinking maybe the other ones will be better even if they're cold. They aren't:( We all debated whether or not to say anything bc it would be so awkward and didn't want to make a big deal about it. We all had never taken anything back before. We finally just decided that if we didn't like it we should just be honest about it and maybe it was just one of those things that could be switched out. We'll the server didn't check back with us after the food was dropped for over 15 minutes so it took awhile for us to let them know about the food. So we awkwardly sat there patiently waiting for our server hoping it wouldn't be a big deal. We were wrong. This is why this location has 1 star from us. Not because the drinks took 10 min, not because the food was cold and salty, not because the staff was unattentive. The reason was instead of just saying,"oh, I'm sorry. Let me take these right now and get you something else." We know these things happen! We do it everyday at work!This is what happened. She said, "Oh, well why don't you like them?" We tell her. "Well ill get you a different 24 piece to go." To go? We say that's ok we just want to head out. She immediately leaves and talks to the manager and the manager says well.. ill see what I can do. Ok at any restaurant we have all worked at they apologize and get you something you do want. We were extremely polite? This should have been no big deal. The server comes back, doesn't say anything to us and just puts the receipt paper on the paper and walks off upset. We were as polite as we could be I'm not sure why she was upset? We were still going to tip you!!!! We get out the cash($40) for a $31 tab and she asks us,"so you want change?" Uh yes please? Are servers allowed to ask if that's their tip or if we need change, how awkward. She gives us the change minus the 70 cents which was missing for some reason and walks off. We decided that this was going to be the first time ever that, we were not going to leave a tip. We're servers! Why didn't u at least try and be nice about everything? We just didn't like it and we were polite about it. What is the big deal?! At least try and make our experience with YOU good? It doesn't stop there. We were getting in the car and we're about to pull out and the server is walking towards the car. We immediately know she's pissed about us not leaving her "well deserved tip". So we roll down the window. One of us left our cell phone at the table... she was coming out to bring it to us. Thats really nice she did that! But...This is what she says,"even though you didn't tip, I did the right thing to get u your phone"... what is going on at this location? What does that mean? Right thing by not keeping it or throwing it away?! Are we in the Twilight zone? Girl, we do this job everyday and know when things go wrong it's no big deal. Just be nice about it and fix the problem. We knew it wasn't your fault about the food. You being extremely rude to us and avoiding us because we didn't like the food?that is crazy. Do you know how many times we've done everything right and food was great but people decided to jip us and we wanted to ask them why?! But u dont do that because its unprofessional. You were horrible! How could you think that being rude because we didn't like the food was ever ok? How did you think that everything you did was just so impeccable tonight that you had no idea why we wouldn't tip? We always tip servers 20%, we get it you get behind sometimes and it's not your fault. But do what we do and do some quality control and just be nice! That's it. Ok rant over. Don't waste your time here. And if you do, don't complain or the servers will awkwardly follow u out in the parking lot. What an awkward experience.
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