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  • I wish I could give this place negative stars. I have had nothing but issues since the day I let them touch my car. Bought the tires during a sale with a warranty package. Get the tires put on and notice the car is pulling to the right. Go back and they say "no problem, we will check the alignment ". They re-align the car and when I leave, I immediately go back because it's still pulling. The manager asks a tech to drive my car with me in it and he immediately tells me that he can't believe that someone test drove this and thought it was okay. Then he says "they shouldn't let the new guy test drive cars they know are having issues with". We go back to the shop to put it on the alignment rack for the 3rd time. This time they tell me they can't align the car within manufacturer specifications and that I need an aftermarket bolt to force the car left. When I asked why my 2015 car needed an aftermarket bolt he said that's a great question because they couldn't see any damage to the car or tires and I should go talk to Toyota. I declined the aftermarket piece and went to my dealer. Toyota was able to align the car within specifications so they said there was nothing wrong with the car and to look at the tires. I have been back and forth with Big O since January and they refuse to admit that there is anything wrong with the tires. When I went for a second opinion at another Big O location the tech who drove with me admitted that in his opinion the tires they recommended for my car just weren't a great fit and that they should try a different brand that would work better. The customer service man I had been working with, Nef, then stopped returning my calls and then the new customer service rep said he couldn't find my file of conversations from the past 4 months. He pretty much had me resubmit everything I had as far as paperwork goes and also had me write a summary of what has been going on and told me to email it to him. Then he sent me an email saying they would not be investigating my case any further and I haven't heard from anyone sense after multiple attempts. Big O has terrible customer service, I paid a lot of money for tires in my car has never drove straight since I touched it. The only thing they ever offered to do to fix it was order me an aftermarket bolt that my dealer told me I didn't need, I paid for an alignment that they were never actually able to complete after three attempts. Their own employees told me that this was wrong and that they should make it right and that they recommended tires for my car that they shouldn't have which is why I am having the problems. I would never recommend anyone using this location or this franchise for tires or alignments. Just pay a little bit of extra money and it will be well worth it in the long run.
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