I've never had a problem here. I come in, give my order, and get my dessert. I would say they need to do something about customer service. The girls who work here seem like they don't enjoy it. I always get blank stares and it's not really friendly environment. But, the ice cream is just as any other DQ would be. Their swirls aren't as good as other DQs I've been too. Kinda sloppy. But regardless, wouldn't need to expect much effort from these kind of ice cream stores.