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  • Terrible!! We Moved out in November. I lived there with my 3 year old and my brother. When we moved out we cleaned the apartment and asked the ladies at the front desk if we need to get the carpets cleaned. They said NO that they have a professional carpet cleaning company. Well one month later they call us saying we have a balance of $1900 and that they had to replace the carpet due to severe pet damage. We never had any pets!!! In fact while I was living there I was bit by the neighbors bulldog!!! Back to my point, Instead of giving us an opportunity to try and pay for carpet cleaning ourselves or resolve the issue they automatically replaced the entire carpet and sent us the bill. After several attempts to email the property manager and get a resolution or an explanation to why they did that, the only response we got was from a collection agency. Highly unprofessional. The office staff has no idea what they are doing or what's going on. Elysian West will be looking at a civil law suit. Glad we took plenty of photos before we moved out. N
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