I came to Pearle because their ads show the electronic machine that better customizes your lenses to your eyes since now two eyes are the same. Now I'm left cursing at the marketing department that told the advertising department to pitch that feature since it's either (1) not rolled out to all stores or (2) I didn't correctly catch which store had the feature.
Regardless of that initial "wtf..mate?" moment I decided to give them a shot at being my visual providers. I showed up on a Saturday with prescription on-hand and tried on frames. Mary helped me with the nitty gritty details about which frames looked better on me and how much insurance coverage I had. I had everything set up and ready to go and then I asked her to freeze the order since I wanted to think about it. The last couple of times I have asked anything like that the associates have looked at me like "Gee thanks for wasting my time jack-wagon!" Mary on the other hand told me to take my time and to call her directly so that she can release the authorization on my insurance in case I decided to go to a different frame or store.
I did go home and thought about it. Returning on Monday, my order was still ready to go. I was hoping to catch Mary and have her be the one that finalized the order. But that was not the case, instead I was helped by a couple other associates who were able to verify all the details and place the order. I was told a week ... the glass were ready in 5 days.
Now I'm writing this review with my new glasses thankful for Mary's friendliness and Pearle's quick and courteous service. Now I just wish I knew why insurance only have a difference of $30 plus taxes ... but that's for another time, haha.