Every time I visit greater Phoenix I always stay at this property for 2-3 days just for some me time before staying with family. From the excellent customer service of the valet staff when you pull up to the outstanding friendly front desk staff. I'm always treated like a special guest. I just love that Jeff at the bar in the main lobby remembers me. I've missed Jeff my last few visits so I hadn't seen him in over a year. I saw him last night and he remembered me and the fact that my son goes to school at ASU. Of course my favorite drink an Old Fashioned. The 24hr gym is so convenient for me since I never have a fixed time to workout. A great location downtown Phoenix that's close to the airport and mass transit like the rail system. My advise, join the free SPG membership and receive free wifi and many other benefits.