| rev:text
| - This is a review for their Birthday Party services:
Our experience was hands down THE WORST EXPERIENCE POSSIBLE.
We paid for a package, completed the online forms, got the call and went through the phone registration, paid and everything else.
Then the day before the birthday I had to call to check everything was ok because they hadn't yet (they say they will call 2-3 days before to verify and finalize)
The girl that answered started off by questioning my reservation asking for a confirmation number. Then she said "oh I found it, it was on a DIFFERENT event list"............. I verify it all, am told we can arrive at 1130 with the cake and stuff. Cool, figure maybe someone just is totally unorganized and lazy at their job.............should've known.
So, my wife calls day of to ask if we can put some extra food on the order- they tell her show up anytime after 11 to do that.
Wife shows up at 1115- they hadn't even begun putting the room together- she tells me that the way they responded when she checked in was more of a "who are you???" Sort of check in- so she knew they hadn't even prepared at all-
I get there at 1140- there are a couple tables with some table cloths and a cheap "happy birthday" dollar store type thing on the wall- not even balloons (which they said were included, there were some, but they were just on the table and disappeared after my wife asked if she is supposed to blow them up)
you could do what they did for probably $15 from the dollar store easily.
I had to call my wife and find where the room was because there wasn't any signage to direct guests- they said you have to "check in with us and we will tell you where to go"- how's about you put a sign at the entrance instead and make it a bit more personalized.
By 1215 I was downstairs to complain again for the 2nd time because guests were in the room and there still wasn't any of the food we paid for............. when it did arrive, it was mediocre at best.
Without writing a full novel about the SERIOUS LACK OF ORGANIZATION, RESPECT AND CARE the "Guest Service" staff that take care of special days did to make my stress go through the roof and my wife literally come to tears because it looked like our daughters birthday was screwed- I'll make it all very simple-
I WILL NEVER AGAIN EVER CONSIDER THIS PLACE FOR AN EVENT FOR ANY REASON WHATSOEVER- THEY COULDNT PAY ME TO HAVE AN EVENT THERE.
I will give credit to the couple people that did try to do their best to fix the issues which were caused by the Birthday Guest Service staff whom apparently didn't give a care enough after they arrived to approach us themselves and apologize for their serious incompetence.
I support our Knights! But for events and special days- this place is definitely a 20000000% NO GO zone for us and I would seriously warn others making reservations and would recommend anywhere else other than this place-
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)