Service - 3 out of 5 stars - restaurant was slow but service staff was inattentive. giving stars for female busser who was cheerful and more attentive than our server.
Ambience - 4 out 5 stars - nice restaurant tucked away upstairs of the Aria. a little tucked away but nice once inside. seems lounge like.
Food - 3 out of 5 stars - bread arrangement at the beginning was probably the best thing on our table. we ordered mac and cheese, mashed potatoes, and a porterhouse to share. porterhouse came out luke warm while mac and cheese was bubbling HOT. weird!! you would think that the $100+ steak would have came out hot and have been the star of the table.
Management - 4 out of 5 - we paid the full amount + 18% gratuity on the subtotal (minimum that we pay for even bad service) even after expressing our dissatisfaction. after pining over the situation for one day, decided to give the restaurant a call. I spoke to Joon, the GM, and he made the situation right by comping us a portion of the meal. I thought that was fair.